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Last updated: 22 June 2025
Estate Agent Power Ltd ("Estate Agent Power", "we", "us", or "our") operates the website estateagentpower.com and the Estate Agent Power mobile applications available on the Apple App Store and Google Play Store (together, the "Platform").
This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you use our website, mobile apps, and related services. By using the Platform, you agree to the practices described in this policy.
Data controller: Estate Agent Power Ltd, Unit 3a Adriatic Building, 51 Narrow Street, London, England, E14 8DN. Company number: 10927744.
This policy applies to all users of our website and mobile applications. Where the mobile app requests device permissions (such as camera, photo library, or location), we only access that data when you grant permission and only for the purposes described below.
We may collect the following categories of personal information:
Name, email address, phone number, password (stored in encrypted form), user type (buyer, seller, agent), profile photo, date of birth, nationality, and identity or address verification documents when required for compliance.
If you sign in using Google, Apple, or Firebase authentication, we receive your name, email address, and a unique authentication identifier from the provider. We do not receive your social media password.
Property listings, descriptions, photos, videos, floor plans, documents, pricing, location data, offers, messages, visit appointments, payment records, and deal-related communications.
Device type, operating system, app version, IP address, browser type, pages or screens viewed, search queries, crash logs, and general usage analytics to improve the Platform.
Approximate or precise location when you search for properties, add a property listing, or use map features — only with your permission on mobile devices.
Images and videos you choose to upload for property listings, profile photos, identity verification, or payment proof. We only access your camera or photo library when you actively select or capture media within the app.
Messages sent through our offer chat, property visit chat, contact forms, feedback forms, and customer support interactions.
Newsletter subscriptions, property alert preferences, and communication opt-in or opt-out choices.
We use your information to:
Where applicable under UK GDPR and EU GDPR, we process your data based on:
Our mobile apps may request the following permissions. You can manage these in your device settings:
Denying a permission may limit related features but will not prevent you from using other parts of the app.
We use trusted third-party providers who process data on our behalf. These may include:
Each third party is bound by contractual obligations to protect your data. Their own privacy policies govern their direct collection of data.
We may share your information with:
We do not sell your personal information to third parties.
We retain your personal information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete or anonymise your personal data within a reasonable period, except where retention is required by law (e.g. financial records).
You have the right to delete your account and associated personal data at any time, subject to any ongoing property transactions or legal obligations.
For full details on what happens when you delete your account, including data that may be retained, please see our Account Deletion Policy.
Note: You cannot delete your account while you have an active property offer in progress. Please complete or cancel ongoing deals first.
Depending on your location, you may have the right to:
To exercise your rights, contact us at [email protected]. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.
The Platform is not intended for users under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.
Your information may be transferred to and processed in countries outside the UK or your country of residence, including countries that may not provide the same level of data protection. Where required, we use appropriate safeguards such as Standard Contractual Clauses approved by the UK ICO or European Commission.
We implement technical and organisational measures to protect your personal information, including encryption in transit (SSL/TLS), secure cloud storage, access controls, and regular security reviews. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. For more information, see our Safety & Security page.
Our website uses cookies and similar technologies. Our mobile apps do not use browser cookies but may use local storage and device identifiers for authentication and preferences. See our Cookie Policy for details.
We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the "Last updated" date. For material changes, we may notify you by email or in-app notification. Continued use of the Platform after changes constitutes acceptance of the updated policy.
If you have questions about this Privacy Policy or how we handle your data, please contact us:
Related policies: Terms & Conditions · Cookie Policy · Account Deletion · Safety & Security
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